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Frequently Asked Questions
Answers to common questions about Lunary.
General
What is Lunary?
What is considered an event or a run?
Why is the dashboard continuously loading but not opening?
How can I use Lunary to fine-tune my models?
How long is my data kept?
Will using Lunary slow down my LLM calls?
How can I contribute to Lunary?
Will you add X feature?
Can I share my dashboard with someone outside my organization?
I can't seem to access the app.lunary.ai domain, such as the signup page.
Where can I get access to your SOC2 and ISO27001 reports?
What happens if I go over the events limit?
Where is the data hosted?
Integrations
Why am I not seeing data in the dashboard?
Why can't I see data in the template column?
Do you support an integration with X ?
Billing
Is payment required to get started?
Will my existing plan change?
How do I cancel my subscription?
How do I delete my account?
I have a billing related question, where can I get assistance?
Do you offer discounts for students or non-profits?
Can you accommodate quarterly billing?
Where can I find my invoices?
Is there an agency-specific pricing?
Self-hosting
Is self-hosting free?
I have a problem with self-hosting, where can I get assistance?
How can I run Lunary locally?
Is there a migration path from cloud to self-hosting, if required?
Can I white-label and customize the dashboard to match my branding and business?
