Frequently Asked Questions
Answers to common questions about Lunary.
General
Lunary is an open-source platform to monitor, improve and secure your AI chatbots. With features such as Observability, Prompt Management, Evaluations and LLM guardrails.
There are multiple types of runs such as 'llm', 'trace', 'chain', 'embedding', 'chat', etc. For LLMs, a run is 1 API call to an inference API, such as OpenAI, LangChain, etc., or a chat message in a thread.
This might be a browser cache issue. Try clearing your browser cache and reloading the page, or open the dashboard in an incognito window.
In the Logs section, you can filter logs by criteria such as feedback and sentiment. Use the 'Export to OpenAI JSONL' button to export the logs to a JSONL file, which you can upload to OpenAI to fine-tune your models.
On the free plan, data is accessible only for the last 30 days. On paid plans, data is kept indefinitely. On the self-hosted versions, data stays with you and is kept indefinitely.
No. The Lunary SDKs run asynchronously, not sitting as a middleman between your code and inference APIs, thus not impacting the latency of your calls.
You can contribute by submitting a pull request on our GitHub repository. Please read the contributing guidelines before submitting.
You can check the roadmap to see what features are planned. You can also contact us via the chat widget to request a feature, our team will review it and prioritize it accordingly.
You can make individual runs public and share the link. You can also invite users to your organization and give them access to specific projects.
First, check there is no on-going issue on our status page. The issue might be being behind a corporate or university network that blocks certain IP ranges. We've also seen issues with certain ISPs such as Movistar in Spain. We unfortunately can't do much about this, but you can try changing your DNS settings, using a VPN or switching to a different network.
Please reach out to security@lunary.ai with your company's legal name and address, and we will send an NDA for you to sign. Once signed, we will provide you with the reports.
If you exceed the limit 2 days in row, your account will be limited but the data will still be captured. That means exceptional bursts are fine. You'll regain full access once you upgrade your account or stay below the limit for 3 consecutive days.
Our data is hosted in Europe and compliant with GDPR. We can also accomodate on-premises hosting. Read more about data security.
Integrations
Ensure you have correctly integrated the SDK and are tracking runs. If you are still facing issues, please contact us with details about your integration.
If you are using the OpenAI integration, the template column will be automatically detected when you are rendering the template. You will need to manually pass the template_id when tracking the run. Contact us with details about your integration if you are still facing issues.
You can use our SDKs to integrate with OpenAI, LangChain, LiteLLM, Flowise, and more. We are continuously adding new integrations, check our integrations page for the complete list. You can also use the HTTP API to integrate with any other service.
Billing
You can cancel your subscription by clicking on the 'Customer Portal' button in the billing section of the dashboard.
Send an email from your account's email address to hello@lunary.ai with the subject 'Delete my account'. If you are the only member of an organization, the organization will be deleted as well.
Please contact us via the chat widget in the dashboard or send an email to hello@lunary.ai.
Yes, we offer discounts for students, non-profits, and open-source projects without commercial use. Please contact us with details about your project to claim a discount.
Yes, we can accommodate quarterly billing. Please contact us to discuss your needs.
You can find your invoices in the billing section of the dashboard. If you require a change to your invoice, please contact us.
For companies and individuals building solutions for clients, we offer flat and predictable plans starting from $US 400/month. Create and share projects for each client. Reach out to get a precise quote.
Self-hosting
You can self-host the Community Edition for free. The Enterprise Edition, with support for Docker, Kubernetes, and more, is paid. Check the pricing page for more information.
If the issue is with the Community Edition, you can ask for help by opening an issue in the GitHub repository. If your team is using the Enterprise Edition, reach out via your account manager, the chat widget or send us email.
Check out the GitHub repository for the local setup: https://github.com/lunary-ai/lunary. For Docker or K8s, check out the self-hosting documentation for instructions.
Yes, if you are migrating from the cloud-hosted version to a paid self-hosted plan, contact us and we will help you migrate your data.
Yes, the Enterprise plans allows you to white-label the dashboard. Reach out to get a quote.
